Mon - Thu 9:00 am - 9:00 pm
Fri 9:00 am - 6:00 pm
Sat - Sun Closed
Mon - Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:00 pm
Sat - Sun Closed
Mon - Sun Closed
Sales: (877) 470-4990 Service: 1 (450) 686-7272

FAQ: Financial concerns, end of lease payments, monthly payments, etc.

FAQ: Financial concerns, end of lease payments, monthly payments, etc.

For the last 25 years, valued customers like you have put your trust and confidence in BMW Financial Services. Now more than ever, we are reminded of how the health and well-being of our Customers, Retailers and Associates remains our top priority. With the outbreak of COVID-19, be assured that we are taking steps to ensure we continue to meet your individual needs. 


Access BMW Financial Services 24/7 from your Home. 


We encourage you to access your My BMW Account, our convenient and secure self-service option to manage your BMW Financial Services account 24/7. Whether you’re on your mobile device or computer, with My BMW Account, you can: 


  • Access your contract details 
  • Review your recent payments 
  • Request a payoff quote 
  • Send & receive your documents and messages securely. 


If you do not already have an account set up online, we would strongly encourage you to do so by visiting


Both BMW & MINI Contact information can be found below: 


BMW Financial Services: 1 (800) 300-0269

MINI Financial Services: 1 (866) 378-6464


Please note, the CIC and Lease Maturity Team are currently experiencing a high volume of calls, and as a result, longer wait times. We would therefore encourage Customers to register for My BMW / My MINI Account and address their question(s) via the Secure Message Centre. 



Categories: COVID-19 Updates